FREQUENTLY ASKED QUESTIONS

Depends what it is. A campaign might take a few weeks. A website could take a few months. A rebrand depends entirely on how many people need to approve the colour blue. We’ll give you a proper timeline upfront.

Usually project-based or ongoing support, depending on what you need. No surprise invoices. No mysterious “innovation fees”. Just clear costs and clear scope, and work that’s sized properly for the outcome.

Yes. We work with startups, charities and SMEs, as well as larger organisations. The size matters less than the intent to do good work properly.

Yes. We’re very comfortable fitting into existing teams, projects, and workflows without arriving like we’re here to “reinvent the ecosystem”.

That’s normal. Most people don’t wake up with a perfectly written project brief and a five-year communications roadmap. That’s what the first conversation is for.

Yes, for many things. But not for everything. We use AI and modern tools where they genuinely add value, speed, insight, and efficiency. The difference is, we don’t rely on them to replace thinking, creative design, or to add complexity. We combine them with experienced people and established workflows so everything stays consistent, considered, and actually usable in the real world. You get the benefit of modern tools and systems, without having to manage them yourself or stitch everything together.

When working with us, you’ll work directly with a senior, experienced team, the people doing the thinking are the people doing the work. You’ll be speaking with people who care about the work and understand how it lands in the real world, how decisions are made, what drives behaviour, and how communication actually connects with audiences.